Warranties

At Antoinette Ads Store, we stand behind the quality, craftsmanship, and durability of our office chairs. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our office chairs unless otherwise stated on the product page. This warranty covers:

  • Manufacturing defects

  • Structural faults or material issues under normal, residential or office use

Please refer to individual product listings for any product-specific warranty variations or additional coverage details.

2. Warranty Period

The warranty is valid for 12 months from the original date of purchase. Proof of purchase is required to initiate any warranty service.

3. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow the steps below:

  1. Contact Us: Send an email to support@antoinetteads.store

  2. Include: Your order number, product name, a clear description of the issue, and photos or videos (if applicable)

  3. Response: If your claim meets our criteria, we will provide return, replacement, or repair instructions

4. Warranty Exclusions

This warranty does not cover:

  • Damage due to misuse, mishandling, improper assembly, or neglect

  • Normal wear and tear from regular use

  • Cosmetic issues that do not affect functionality (e.g., minor scratches, color fading)

  • Alterations, repairs, or modifications not authorized by Antoinette Ads Store

  • Products purchased from unauthorized resellers or third-party platforms

5. Limitation of Liability

Antoinette Ads Store’s liability is limited solely to the repair or replacement of a defective product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

6. Additional Notes

  • Customers are responsible for return shipping costs unless the item was defective upon arrival

  • All replacements are subject to stock availability

  • Warranty claims are generally reviewed and processed within 5–10 business days after receiving the returned item

7. Contact Information

For any warranty-related questions or assistance, please contact:

Antoinette Ads Store – Online Office Chair Store
📍 10 Sturgis St, Worcester, MA 01605, USA
📧 support@antoinetteads.store
📞 +1 413 409 1902

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