At Antoinette Ads Store, we aim to make your shopping experience smooth and worry-free by providing clear information about our shipping and delivery process.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Methods & Delivery Times
We partner with reliable carriers to ensure your items arrive safely. Estimated delivery times are:
Standard Shipping: 5–10 business days (within the USA)
Expedited Shipping: 2–5 business days (extra charges apply)
Note: Delivery times may vary depending on your location and carrier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery address, weight, and size of your order.
Free shipping may be available for orders above a certain amount (check current promotions on our website).
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment’s progress.
5. Shipping Restrictions
Currently, we only ship within the United States.
We do not ship to P.O. Boxes, military addresses (APO/FPO), or international destinations at this time.
6. Delayed or Lost Shipments
If your order is delayed or appears lost in transit:
Contact us at support@antoinetteads.store with your order number.
We will work with the carrier to resolve the issue and, if necessary, send a replacement.
7. Damaged Items During Shipping
If your order arrives damaged:
Notify us within 7 days of delivery with photos of the damage.
We will arrange for a replacement or refund at no extra cost to you.
8. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
9. Changes to This Policy
We may update our Shipping & Delivery Policy from time to time. The latest version will always be available on our website.
10. Contact Us
📍 Address: 10 Sturgis St, Worcester, MA 01605, USA
📧 Email: support@antoinetteads.store
📞 Phone: +1 413 409 1902