Refund and Returns Policy

At Antoinette Ads Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy outlines how we can assist you.

1. Eligibility for Returns

We accept returns within 30 days of delivery, provided that:

  • The item is unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards or promotional items.

  • Customized or special-order products.

  • Items damaged due to misuse or improper assembly.

3. Return Process

To initiate a return:

  1. Contact our customer service team at support@antoinetteads.store with your order number and reason for return.

  2. We will provide you with return instructions and, if applicable, a return shipping label.

  3. Pack the product securely and ship it back to us.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

  • We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you whether your return is approved or rejected based on the policy requirements.

6. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days after approval.

  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Exchanges

If you need to exchange an item for a different model or color, please contact us. Exchanges are processed as a return followed by a new order.

8. Damaged or Defective Items

If your product arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

9. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  • Check your bank account again.

  • Contact your credit card company or bank.

  • If you still have concerns, email us at support@antoinetteads.store.

10. Contact Us

📍 Address: 10 Sturgis St, Worcester, MA 01605, USA
📧 Email: support@antoinetteads.store
📞 Phone: +1 413 409 1902

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